Creating Knowledge Base
To create your first knowledge base, click create button on knowledge base menu
You will be redirected to creation form page as follows
Knowledge Base Name : Input the name of the knowledge base. This name will appear on the public chat page if you turn on the Public URL Access.
Description : a field to give description / detail explanation about the knowledge base
Greeting (Optional) : Fill this field if you want your knowledge base to send a message at the beginning of chat on the public chat page. please note : For now, Greeting message will not be sent for API integration.
Instruction (Optional) : A field to give prompt to your knowledge base. This field will influence the way your knowledge base behave when having conversation.
Public URL Access : If you check this box, you will get a link which redirect users to a chat page. This page will be accessible by anyone who has the link. Note : public URL is uniquely generated. A completely new URL will be generated every time switching on this setting.
Image Retrieval : This setting allows your knowledge base to show relevant images every time users make conversation. This feature is still in beta test, therefore the images attached in the chat might not be highly accurate.
Files Upload : Upload necessary files that you want your knowledge base to have access to. For example, you may upload sales data for the past 1 year so that you can ask your knowledge base about sales data and get insights from it.
Once you fill out all necessary information, click Create button to continue. Please note that creating knowledge base might take couple of minutes before it becomes Active.
Note : if you are creating a paid plan knowledge base, you will be redirected to payment page when you click Create
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