Knowledge Base Overview
What is Knowledge Base ?
Before we get started, we need to know the concept about knowledge base & how it will be used later. You may think a Knowledge Base as a person that have specialization on certain topics. However, you are completely in control of this Knowledge Base in terms of the information that it can access & give instruction on how you want it to behave. Moreover, you can also make this knowledge base publicly accessible so that anyone can have access to make conversation with your knowledge base. Additionally, Knowledge Base can be accessed through API call so other system can send request and receive answer response with HTTP REST standard. An API key is provided to make sure only authorized system can make the API call to your knowledge bases.
Knowledge Base Menu
Once you navigate to home page after logging in, go to Knowledge Base menu on the top left of your screen. This menu will list all of Knowledge Bases that you have created & you can also
edit
delete
Make payment to upgrade or extend your knowledge base subscription
through actions column
You can only edit knowledge bases that are already Active (see Status column)
If you need to Copy / Reveal the API Key from any knowledge base , you can hover your mouse within the API Key column and click on it.
Now, lets create your first knowledge base 🚀
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