Public URL Chat

If you want to make your knowledge base accessible by anyone, you can turn on the Public URL Access when you create / editing the knowledge base.

For now, once you make available to public, you will not be able to turn it back off. Therefore proceed carefully.

1. Accessing Public URL

• You can access the Public URL chat through Knowledge base menu and click the edit button (green pencil under the Actions column)

• You will be able to see the link under Public URL Access section. Remember anyone with this link will be able to chat with the knowledge base

  

2. Public Chat Page

Anyone with the link will be redirected to a public chat page with interface below here

Users, will be able to see a chat room where they can :

• type message and ask question to your knowledge base,

• see the name of your knowledge base.

For public knowledge base, it is recommended to put the name that you want your users see such as your company's name or brand.

3. Making a Conversation

Within this page, users will be able to type any message and ask questions to your knowledge base.

• Type any question that you want to ask on the Message Field

• Press enter / click the Blue Send Button on the right side and the AI powered knowledge base will help to answer your question based on the information & instruction that you have provided.

Congratulation ! You just created your first AI-powered chat application that anyone can access 🎉